Shipping policy

 

What shipping options do you offer?

We offer standard and expedited shipping options. The available options and prices will be displayed at checkout based on your location.

How long will it take to receive my order?

Please give 2-3 business days for all orders to be processed and shipped. Purchases made on weekends and public holidays are processed the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 5-7 business days within the country. Expedited options are also available for faster delivery in 1-3 business days.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number you can use to track your package. If you haven’t received either of these emails, please check your spam folder to ensure it hasn’t gone to junk! Still can’t find it? Email us at hello@elpisliving.co and we’d be more than happy to help.